Shipping policy
📦 Shipping Policy – Medi & Muse
Last updated: [Insert Date]
Thank you for shopping with Medi & Muse. We’re committed to delivering your professional supplies safely and efficiently. Please review our shipping policy below.
đźšš Shipping Within South Africa
We currently ship nationwide within South Africa only.
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Processing Time: Orders are processed within 2–3 business days.
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Courier Delivery: Standard courier shipping takes approximately 1–4 business days after dispatch, depending on your location.
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Delivery Hours: Deliveries are made Monday–Friday during standard business hours.
đź’ł Order Confirmation & Tracking
Once your order is placed:
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You’ll receive an email confirmation.
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When your order is dispatched, a tracking number will be sent via email so you can monitor your delivery.
đź“Ť Shipping Fees
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Local delivery (Gauteng): R99 flat rate
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National delivery: R99 flat rate
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Free shipping on all orders over R1500
Please note: These rates may vary based on volumetric weight or rural delivery zones. You will be notified prior to dispatch if any adjustments are needed.
Items considered overweight — including tattoo beds, stools, and studio furniture — will be quoted separately for shipping. These items are excluded from flat-rate or free shipping.
⚠️ Delivery Delays
We aim to meet all estimated delivery windows. However, delays may occur due to external factors such as public holidays, strikes, or courier disruptions. Medi & Muse cannot be held liable for delays once the parcel is in the courier’s care.
âť“ Need Help?
If you experience any issues with your delivery or require assistance, please contact us at hello@mediandmuse.co.za and we’ll be happy to assist you.